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Terms and conditions

1. Services of VPNSwiss

General
VPNSwiss (hereinafter «VPNSwiss») allows its customer (hereinafter «Client») Internet access via wireless internet broadband (hereinafter «internet access») via the infrastructure supplied by VPNSwiss and its roaming partners. The Client has to install the necessary hardware (WLAN cards, GPRS combi-cards, DSL routers, etc., hereinafter «terminal equipment») before access can be made to the Internet and its associated services. VPNSwiss’s current brochures and Website provide information on the scope of the individual services provided by VPNSwiss and the specific terms of use that apply to them. VPNSwiss may use third parties in order to deliver its services.
 

2. Obligations of the Client

General
In particular, the Client must ensure that the internet access is used in accordance with current legislation and existing contracts (esp. Clause 5) and that the payments for services subscribed to (see Clauses 3 and 4) are made on time.
 

Client’s hardware
The Client is responsible for acquiring and installing their terminal equipment, and for ensuring that it functions correctly and in accordance with current legislation. VPNSwiss does not grant the Client any investment protection.
The Client must take measures to prevent unauthorised intrusion into other systems and to combat the spread of computer viruses. If a Client’s terminal equipment or internet access causes a fault in or damage to the equipment of VPNSwiss or third parties, VPNSwiss can, without giving prior notice and without being held liable for indemnification, discontinue the provision of service and seek compensation from the Client.

Responsibility for the use of WLAN access
The Client is responsible for all use of their internet access, including any use by third parties. In particular, the Client must pay all the charges billed for the use of the internet access. This also applies to goods or services subscribed to or ordered through their internet access. The Client must keep the details of their user name and password, as well as any other security codes allocated to them, in a safe place away from the terminal equipment, and must not disclose them to third parties.
 

3. Prices

General
Charges are billed on the basis of VPNSwiss’s current price lists. VPNSwiss can notify prices immediately before a specific service is used or may list the prices on its Website (e.g. roaming prices). On request, VPNSwiss will notify the prices for special services that the Client requires. The Client must pay subscription charges from the moment the connection to WLAN access is made. Even if the WLAN access is occasionally blocked, the Client will still be billed for the prices agreed in the «Subscription Contract».

4. Billing and terms of payment

General
Depending on the product in question, Plimus.com,on behalf of VPNSwiss, charges for services based on the agreed on payment method. The bill must be settled by the date specified on the invoice. The Client may lodge a written objection against the bill, stating the reasons, before the date payment is due. Failure to do so is understood as an implicit acceptance of the bill. If the contract is terminated, any outstanding amounts are payable immediately. The Client may not use any counterclaims to offset the amounts payable to VPNSwiss.
 

Late payment
If the Client fails to pay the bill on time or has not disputed the bill in writing (giving reasons) by the date payment is due, VPNSwiss will without prior notice discontinue the services provided under all the contracts with the Client (e.g. by blocking all internet access), and will take additional measures to prevent further losses and/or cancel the contract without having to give notice or provide compensation. If a reminder has to be issued, VPNSwiss will charge reminder fees. The Client is liable for any costs incurred by VPNSwiss as a result of late payment.
 

5. Information content; correct legal and contractual use; misuse

Information content
The Client is responsible for the content of the information (data, language in any form) transmitted or processed by VPNSwiss. VPNSwiss is not responsible for these data nor for any information that the Client receives via the internet network or which third parties distribute or make available via internet networks.
 

Correct legal and contractual use
The Client is responsible for ensuring that the internet access is used in accordance with current legislation and existing contracts. The Client may not use the internet access to disturb or annoy (e.g. spamming) third parties, nor to prevent the correct functioning of another network access, nor for any other, illegal, purpose. Illegal purposes include the transmission or provision of illegal content, as well as advertising campaigns or messages where the sender knows (or must be aware) that the recipient does not wish to receive promotional calls or messages.

Usage of VPNSwiss Services Through Third Parties
A direct or secondary use of VPNSwiss services through third parties is prohibited without explicit written permission from VPNSwiss Networks. In particular, it is prohibited to give or share user names or passwords, or in any other way allow or enable unallowed third party use.

Measures against misuse
If there is evidence of illegal use of an internet access, if such misuse is reported by a competent authority, or if a legal ruling decrees a misuse, VPNSwiss can demand that the Client’s access be in compliance with current legislation and existing contracts, may discontinue the services provided without prior notice or indemnification, cancel the contract without notice or indemnification and if necessary seek compensation. VPNSwiss can effect the same measures if it has grounds for assuming that the Client is violating or will violate the contract, or that they provided incorrect or incomplete details when taking out the contract. If VPNSwiss cancels the contract for any of these reasons, the Client shall be liable for the payment of any outstanding amounts in accordance with the contractual conditions governing the early termination of the contract.
 

6. Data protection

General
VPNSwiss treats all data in accordance with the applicable Swiss legislation, in particular the Swiss Federal Telecommunications and Data Protection Act. VPNSwiss captures, stores and processes only the data that it requires for providing its services, and for servicing and supporting the Client, as well as information needed to ensure a high standard of service, secure operation and infrastructure, and an efficient billing system.
As part of the conclusion and execution of this contract, the Client allows VPNSwiss to gather information about them or to pass on within the company details of their payment history. VPNSwiss is also entitled to use the Client’s data to ensure that its services are designed and developed in accordance with clients’ needs, and for the purpose of producing customised solutions. The Client also agrees to allow their data to be processed within VPNSwiss for said purposes.
VPNSwiss takes the necessary measures to protect its network from outside intrusion. However, it is unable to guarantee absolute protection against unauthorised access or illegal eavesdropping. VPNSwiss cannot be held liable for such intrusions.

7. Intellectual property

For the duration of this contract the Client has the non-transferable and non-exclusive right to use VPNSwiss’s services and products. The content and scope of this right are set down in the contract documents. VPNSwiss or the authorised third parties retain all rights to existing intellectual property, or to any intellectual property resulting from the fulfilment of this contract, with respect to VPNSwiss’s products and services.

8. Restrictions on use

VPNSwiss strives to ensure maximum availability for its internet network. However, VPNSwiss cannot provide any guarantee that its internet network will function without interruption or fault, nor can it specify definite transmission times and capacities. VPNSwiss reserves the right to carry out maintenance work on its internet network at any time, which could occasionally result in temporary loss of service. VPNSwiss is unable to provide any assurances or guarantees as regards availability, quality, operation or support for Internet access to third-party networks or connections to third-party networks, the electromagnetic fields created by VPNSwiss’s transmission devices or by terminal equipment can be affected by devices such as microwaves, and this may impair their function. To avoid problems, care should be taken to observe the manufacturers’ instructions. The Client must inform themselves regarding any bans or restrictions on use, (e.g. in traffic, or on an aircraft) and make sure that they comply with them.

9. VPNSwiss’s liability

General conditions with regard to liability
In the case of breach of contract, VPNSwiss is liable for any proven loss, unless it is able to demonstrate that it was not at fault. VPNSwiss cannot be held liable for losses resulting from slight negligence. VPNSwiss assumes no liability whatsoever for consequential losses, loss of earnings or loss of data. Nor is it liable for losses resulting from its services being used in ways that are illegal or in breach of existing contracts. VPNSwiss is not liable if, as a result of force majeure, its services are partially interrupted, totally or partly restricted, or impossible to deliver. Force majeure includes particularly violent natural catastrophes (avalanches, flooding, etc.), military conflicts, strike, unforeseen restrictions by authorities, power loss, virus infection, etc.

Information services and Internet access in particular
VPNSwiss provides no assurance and accepts no responsibility for the accuracy, completeness, timeliness, legitimacy, usefulness, availability and punctual delivery of information that is made available via the internet access. VPNSwiss does not refund any charges and does not accept any liability for losses incurred as a result of downloads. VPNSwiss is not deemed to be a contracting partner where the Client uses the internet access to subscribe to third-party goods or services, unless explicitly agreed otherwise. VPNSwiss does not accept any responsibility or provide any guarantee for the goods or services subscribed to or ordered via the internet access, even in cases where VPNSwiss is responsible for collecting payments from the Client for third parties.

10. Duration and normal termination of the contract

The contract is concluded for an indefinite period. Notwithstanding specific provisions in the other contract documents, either party may terminate the contract by giving 5 days’ written notice.

11. Itemised statement; amendments to the contract

Itemised statement
VPNSwiss can provide the Client with a statement, in a suitable format, of specific services or of all services that he/she subscribes to with VPNSwiss. Unless the Client sends a letter, email by the deadline noted on the statement asking for disputed items to be rectified, the statement is accepted as an integral part of the contract documents. If VPNSwiss discovers an error in the itemised statement, it can send a new version to the Client. 

Amendments to the contract
VPNSwiss reserves the right to change its services, prices and the current General Business Conditions at any time.
VPNSwiss will inform any changes to the Client in the appropriate way. If VPNSwiss increases its prices so that the overall burden to the Client is higher, the Client may cancel the contract prematurely up to the point when the new charges come into effect without incurring financial penalty.
VPNSwiss will confirm any amendments to the contract requested by the Client in the appropriate manner. Unless the Client sends a letter, e-mail by the deadline noted on the order confirmation or itemised statement asking for an amendment, the change shall be accepted as an integral part of the contract documents. VPNSwiss will note the time of the contract amendment. VPNSwiss will provide separate information on the opportunities and conditions under which the Client is able to make changes himself.

12. Transfer

The written agreement of both parties must be given for the transfer of this contract or the assignment of the rights and obligations deriving from it. However, VPNSwiss can transfer this contract or the rights and obligations deriving from it without the Client’s consent to another company controlled directly or indirectly by VPNSwiss.

13. Applicable law and competent courts

The present agreement is subject to Swiss law. The place of jurisdiction is Zurich. Other jurisdictions may, however, be obligatory.

 

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General Terms of Business    Version 2, June 2010    VPNSwiss Switzerland